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CHS Proactive Steps in Michigan to Take Care of Customers - March 24, 2020

We want to assure you that we have reviewed Governor Whitmer’s “Stay Home Stay Safe” executive order and have verified that the business CHS conducts in Michigan is considered Critical Infrastructure.  We are therefore still operating our business while the executive order is in place, according to Bob Fenton, General Manager of CHS in Hamilton, MI.

While we are operational, we are deploying our business continuity plans with the goal of safely continuing to provide the highest possible level of service to our customers with minimal disruptions. Our specific measures include:

  • We are having our customer service, sales and administrative teams work from their homes.
  • In offices where there is a staff person present, we ask that vendors and customers contact us via the phone and not in person.
  • We ask that if you are at any of our sites to pick up product, that you stay in your vehicle.If you need to exit your vehicle, please keep a minimum of 6 feet away from other individuals.
  • If you need a grain check, please call and we will print and mail one or ACH your payment.
  • If you need to make a payment or place an order, please call or e-mail our team.

We are committed to working through this unprecedented situation with effective planning, communication, and execution. We will continue to work with the number one goal being to maintain the health and safety of our customers, employees, and community.  We are confident we can do that while providing the critical services for feeding livestock, raising a crop, and heating your homes.

Please see full letter here: CHS Michigan Customer Letter Re Operations During Covid-19 March 24, 2020



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